Refund and Cancellation Policy

Our Refund Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Refund Policy at any time.

1. REFUND POLICY

At www.raintechsprinklersystems.com, Our general is  YOUR PURCHASE WILL BE CONSIDERED AS FINAL AND YOU WILL NOT BE ABLE RECEIVE A REFUND OF YOUR PAYMENT AT ANY TIME. 

However, in a determination to accomplish customer satisfaction, the Customer can contact us through our email: cole@raintechsprinklersystems.com We will respond within 3 (Three) business days.

We will also allow refund under the following circumstances:

1. If there is duplicate payment was made due to technical glitch, or any other error;

2. If we make a refund as per the provision of our refund policy which is updated by us from time to time;

3. If we consider the refund is necessary as per customer support staff as per our sole discretion.

We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem.

If for any reason, our customer support team confirms a refund. Then, a refund will be made accordingly.

We take our customer's feedback very seriously and use it to constantly improve our products and quality of service.

1. METHODS OF PAYMENT AND REFUND?

We will refund your amount to the original payment method, once it has been processed.

1. REFUND CYCLE

The complete refund process normally takes about 5-15 working days from the date of confirmation of refund.